27 Main St. County Road 8
Elgin, ON K0G 1E0
Phone: 613 359-5555
Fax: 613 359-6329

Order Flowers

Offer a gift of comfort and beauty to a family suffering from loss.

Immediate Need

If you have immediate need of our services, we're available for you 24 hours a day.

Obituaries & Tributes

It is not always possible to pay respects in person, so we hope that this small token will help.

Pre-Arrangement

A gift to your family, sparing them hard decisions at an emotional time.

A Death Has Occured

Who to Call First

Whether you received a 2 a.m. phone call with news of an unexpected death or shared your loved one's final moments of a long illness, your initial reaction to the death was likely shock. It doesn't seem to matter how prepared we are - or aren't - a loved one's death often leaves us feeling numb and bewildered. If you're responsible for making the funeral arrangements or executing the will, shock and grief can be immobilizing. Even simple decisions can be overwhelming.
 

Making the first phone calls

What to do first depends on the circumstances of the death. When someone dies in a hospital or similar care facility, you should first contact the funeral home yourself. 
 
You may want  to notify your family members and your clergy as soon as possible. The notification of extended and distant family and friends could wait until you have made the funeral arrangements with your funeral director.
 
It may be easier on you to make a few phone calls to other relatives or friends and ask each of them to make a phone call or two to specific people, so the burden of spreading the news isn't all on you. If you are alone, ask someone to keep you company while you make these calls and try to cope with the day after the death.
 

Call a Funeral Director

Whatever the circumstances of death, one of your first calls should be to your funeral director. We are here to help you: transfer the remains,  arrange the funeral details, obtain a death certificate, select a casket, urn , give you advice and direction in assisting you to arrange and contact memorial and/or burial service personnel, prepare the funeral notices, help you notify the deceased's employer, attorney, insurance company and banks offer grief support or direct you to other resources
 

Call the Employer

If your loved one was working, you'll need to call his or her employer immediately. Ask about the deceased's benefits and any pay due, including vacation or sick time, disability income, etc. Ask if you or other dependents are still eligible for benefit coverage through the company. Ask whether there is a life insurance policy through the employer, who the beneficiary is and how to file a claim.
 

Call the Life Insurance Company

Look through the deceased's paperwork for the life policy. Call the agent or the company and ask how to file a claim. Usually the beneficiary (or the beneficiary's guardian, if a minor) must complete the claim forms and related paperwork. You'll need to submit the death certificate and a claimant's statement to establish proof of claim. Remember to ask about payment options. You may have a choice between receiving a lump sum or the having the insurance company place the money in an interest-bearing account from which you can write checks.

365 Days of Healing

Grieving doesn't always end with the funeral: subscribe to our free daily grief support email program, designed to help you a little bit every day, by filling out the form below.

52 Weeks of Support

It's hard to know what to say when someone experiences loss. Our free weekly newsletter provides insights, quotes and messages on how to help during the first year.

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